Job description
Infopro Learning is an award-winning “workforce transformation” company that unlocks the potential of people (employees, clients, and partners). Our services include training, upskilling, and developing people resulting in outcomes aligned with our client’s strategic objectives; enabling growth, managing change, and ultimately transformation.
The Global Ops Support Specialist will use critical problem-solving and planning skills to assist in driving 3 critical areas:
- Increase efficiency of the Ops Leadership Team
- Strategic initiatives
- Drive OKR mandates
Why you would want to work for us?
Our purpose
“Unlocking potential” – We are driven by our purpose of unlocking potential. We unlock potential of our client’s employees and our own employees. Unlocking potential drives us and gives us energy and speed.
- You: You will thrive in this environment which will encourage you to have aspirational goals and support you to push your boundaries and develop & enhance your capabilities. The skills you will learn are valuable and relevant. It will help you understand & solve for complex problems businesses face using people and technology as key enabling capabilities.
Our vision
We have a vision to become a global player and a category leader in our business
- You: You will help us achieve this vision and scale new heights. You will be energized by contributing to significant growth of the operations team.
Our impact
We design our client engagements around a “success plan” which delivers meaningful goals and impact to our clients’ business. We are helping businesses grown bigger, run better and change faster. The impact of our work is in increasing revenue, lowering costs, and delivering a sustainable competitive advantage to our clients.
- You: You will find your work meaningful and fulfilling in knowing how your work is producing deep impacts to businesses globally.
Our culture
We are agile, transparent, entrepreneurial, authentic, collaborative and fun to work with. We respect strength of logic and diversity of ideas. We are data driven and we encourage everyone to have aspirational goals and push the boundaries and remove status-quo.
- You: You will work in a global and diverse environment & a culture that will bring the best out of you.
Key Responsibilities:
Increase Efficiency
- Manages the SVP calendar providing real-time scheduling support by booking appointments and preventing conflicts and ensuring all team members have prepared for the session with any critical documents and agenda points
- Own document repository, task management and action planning in MS Teams and Monday.com
- Assist in preparing reports, information, and research materials; create and maintain PowerPoint presentations
- Manage databases and input information, data, and records
- Shadow multiple positions and train in a variety of tasks
- Update and post supervised social media and website content; respond to correspondence, social media posts, and emails
- Represents SVP in meetings, by email, and phone calls
- Drafts letters, emails, reports, and other correspondence on behalf of the SVP
- Supports SVP in meetings by taking notes and assuming responsibility for completion of action items
- Acts as the liaison between SVP and Support internal team members, clients, and stakeholders to ensure consistent communication and ensuring involvement or decision-making at the proper time
- Supports the creation and maintains systems and processes to improve how we operate and streamline communication including but not limited to Document Management and Action Plans in tools such as MS Teams and Monday.com
- Act as an Accountability partner to the SVP to ensure all commitments are met in time
- Support the creation of a structure to improve visibility with and accountability of Ops Leadership Team
Strategic initiatives:
- Support the SVP of Global Operations to identify priorities, strategically align their time with these priorities, and revisit these regularly to assess progress.
- Ensure focus on strategic initiatives of the team so that they are not lost on urgent and daily transactions. Drive time management for the SVP around these areas of focus
- Act as a thought partner, brainstorming & identifying solutions to challenges
- Manage a variety of long-term, cross-functional projects/ programs that are part of our strategic initiatives
- Lead and partner on special projects for areas which the SVP personally oversees (or has a keen interest).
- Helps to identify risks associated with the strategic initiatives and mitigate them
Drive OKR mandate:
- OKR’s are used to drive alignment, focus, agility and business rhythm to achieve our strategic and business goals. You will use our OKR framework and tool to enable the Operations Leadership Team.
- Identify risks associated with goals for the Operations Leadership Team and bring them front and center to find mitigation plans and support implementation
- Ensures timely and effective completion of projects and initiatives of the Operations Leadership Team
- Determines key performance indicators related to Ops leadership team and keep the SVP informed with the progress on those KPI’s including raising red flags or identifying risks
Job requirements
We are looking for candidate who can support in US time zone - 7 p.m. IST to 4 a.m. IST.
Qualifications/Skills:
- Technology Saavy in working with business productivity tools and applications or able to quickly learn including MS Teams, Word, Powerpoint, Excel, Monday.com
- Excellent written and verbal communication skills
- Energetic and eager to tackle new projects and ideas
- Strong Organizational and Problem Solving skills
- Ability to work in a fast-paced environment
- Attention to detail and ability to multitask
- Humble, transparent & high energy with eagerness to learn new skills
- Strong creativity and innovative ideas
- Critical thinker with a data-driven, and analytical in approach to solving problems
- Systems and process-thinker; loves creating order out of chaos.
- Comfortable behind the stage; thrives on helping others be their best selves and anticipating their needs before they are spoken.
- Project Management Certification is a +
