Job Title :
Remote Support EngineerJob Description :
Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.
But it’s not just what we do, it’s who we are. We are 80,000, wonderfully unique individuals, with two things in common. An unwavering sense of purpose and a relentless determination to deliver on our customers’ needs. It’s what inspires us to create meaningful solutions – the kind that make a real difference – when it matters most.
The world and our customers’ needs are changing faster than ever before and while we are proud of what we do already, we know we can do more. That’s why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs.
In this role,
In this role, you have the opportunity to serve the customers of Philips by Proactively monitoring the Philips PACS install base in EDI portfolio. This Job Description describes the desired roles and responsibilities of “Remote Proactive monitoring Engineer” position at EDI-SSD Operations team.
You are responsible for
Bring support-services thinking and mind-set into all aspects of problem escalations
Build partnership with end customer (wherever applicable)
Good understanding on Information technology components
Analyzing & troubleshooting various hardware components (compute/storage/Network) and Application issues quickly and effectively that can be administered remotely.
Analyzing and troubleshooting Operating Systems issues quickly and effectively
Willingness to work in shifts and 24/7 model.
Be aware of the latest technical & organizational developments and their relevance to the business
To succeed in this role, you’ll need a customer-first attitude and the following :
Excellent communication skills
Exhibits good listening and comprehension
Prepare clear and concise written communications
Exposure to direct interactions with end customers
Good knowledge on below OS – Troubleshooting
Client/Server OS Troubleshooting experience
File system (NTFS),
Microsoft Message Queuing
Good knowledge on industry standard virtualization technology (VMware, Microsoft Hyper-V etc.)VMware ESXi – VMFS, ESXi configuration etc.
User of remote tools - RDP/Terminal Services and VNC etc.
Experience with imaging software
Good knowledge on MS SQL – Configuration & troubleshooting
Good knowledge on compute hardware – Installation, configuration and maintenance methodologies
Fair knowledge on various compute hardware IBM / DELL / HP etc.
Knowledge on Server administration – RAM /HDD / Firmware upgrade etc.
Good understanding of storage concepts – SAN, NAS, DAS
Good understanding of LAN & WAN
TCP/IP
Microsoft AD, DNS, DHCP service
In return, we offer you
Our benefits are very competitive and designed to your preferences!
We welcome you to a challenging, innovative environment with extraordinary opportunities for you to explore.
A competitive salary package
A variable bonus based on both Philips' results and personal performance
An extensive set of tools to drive your career, including a personal development budget, free training and mentoring
The possibility to buy Philips shares
A healthy work-life balance
How we work at Philips :
Our newly-adopted hybrid work concept fuses flexibility with collaboration to deliver great outcomes for our people and our customers. We are embracing an approach wherein we spend more time together than apart – which for full-time employees translates to an average of at least 3 days working from the office and up to 2 days from home – for our hybrid roles.
Hybrid work flexibility means people can meet the changing demands of work and home in the most balanced, productive, and healthy way.
Our hybrid working model is defined in 3 ways:
We believe in the importance of impactful collaboration: There's a certain energy when everyone’s in the same room that can heighten idea generation and creative friction needed for problem-solving.
We embrace flexibility: Choosing where, when and how to work can vary according to task and team schedules. Flexibility isn’t office or online, it means choosing the space that works best for you, your teams and our customers on a case-by-case basis.
We want to be at our best: The way we work and our workspaces are designed to support our well-being, offer career advancement opportunities, and enable us to be at our best.
Why should you join Philips?
Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on innovative, customer-first health technology solutions. Help us improve the health and well-being of billions of people, every year. Ultimately creating a career that no one could have planned for. Even you.
