Jr./Sr. Customer Success Executive- Revenue ( Work From Home Job

Job Information

• Work Experience0 To 2 Years
• Salary25000
• IndustryIT Services
• Remote Job

About us

MyOperator was started with a vision to help businesses utilize cloud telephony to improve their customer call handling as well as customer communication. With a team of five in 2013, we have now become a family of 180+, and the growth continues.


We created this product with the belief that each customer call is a potential business opportunity. Our product helps businesses manage and optimize each customer call and enhance their customer calling experience.


Today, companies all over the world are realizing the benefits and power of cloud communication. With our product, we want to expand both its knowledge and usage to businesses across the globe.


We’re a team of creative and experienced people working towards improving on-call customer communication for businesses of all sizes and industries.


Job Description

This is a remote position.

Job Description

We are hiring for a passionate, independent and ambitious professional with good communication skills and confidence. Who can engage and individually manage a large volume portfolio of key customer accounts. Identify and prioritize accounts based on outstanding issues, growth opportunity, strategic value and renewal timeframe. Develop a strategy for each account that identifies their critical success factors, measurable milestones, potential obstacles and recommended plan of action. Work collaboratively with various internal teams/individuals for the best interest of the customer (engineering, sales, etc.)

Key Responsibility Area

• Account Activation - Handling client account activation and ensuring it’s done within 24 hours.
  

• CSAT - Maintaining the CSAT of at least 80% 
  

• Client Handling - Handling the technical and operational issues raised by the existing clients over various mediums i.e. chat, ticket, call etc with the 1st response time of less than 2 hours on Emails, 2 mins over Chat and at least 80% First Call Resolution (Calls)
  

• Client Relation - Building and maintaining the strong relationship with the clients, should able to connect with at 60% of the assigned clients.
  

Retention - Maintaining the retention rate of at least 70%​

Requirements

Requirements

• 1-2 years of experience in communications, marketing, sales, account management, or client success.
  

• Strong verbal and written communication, strategic planning, and project management skills (ARPU, Retention, Churn %)
  

• Excellent knowledge of MS Office (Excel, Word and PPT)
  

• Graduation in any domain is acceptable
  

• Hands-on experience with CRM software is a plus
  

• Clear communication skills to be able to handle clients.
  

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