IT Service Operations Analyst (Supporting Night Shift - 8am CST to 5pm CST)
Driving human progress is not just about providing cutting-edge technology – it’s also about maintaining and supporting it. Our IT Service Operations team provides holistic support and proactive monitoring to maintain the overall health of IT applications, tools and infrastructure in complex global businesses. We are subject matter experts in hardware, data and software, security, information access, system performance and data integrity. We also work in partnership with other IT functions and departments to recommend process improvements and resolve system outages.
Join us as a IT Service Operations Analyst on our Level 1 Support team in Bangalore to do the best work of your career and make a profound social impact.
What you’ll achieve
In this role, you will be responsible for first level application support of critical applications in Dell Digital’s product and transformation domain. Key responsibilities include remediation of and triage of production incidents for applications that are data intensive. Weekend support rotation is an essential part of this role.
You will:
- Need to work in night shift to support US time zone.
- Monitor dashboards to identify and remediate production issues
- Manage a queue of incoming incident tickets to analyse and remediate
- Work with our internal customers to understand their incidents, gather details and communicate status
Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:
Essential Requirements
- Experience with providing at least first level support for enterprise level data intensive applications
- Experience and knowledge with Java, .Net, SQL
- Ability to work weekends on a rotating shift
- Empathy for customers and an ability to keep commitments
- Able to work in Night shift to support Amer region.
Desirable Requirements
- Bachelor’s degree, 1 to 2 years of related experience with technical aptitude
- Ability to develop in Java, .Net and SQL and good analytical, problem solving, negotiation and organizational skills.
Here’s our story; now tell us yours
Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.
What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.
We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.
You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here.
Application Closing date: May 2022
Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate
