The Role
You will be responsible for :
- Handling inbound calls and emails in a professional manner.
- Resolving customer inquiries and requests and ensuring strong customer satisfaction.
- Working with various internal teams to ensure prompt and accurate order processing and delivery.
- Escalating customer feedback as required.
- You have at least 1 year experience, ideally within a Customer Service role.
- You possess excellent interpersonal as well as written and verbal communication skills.
- You are a strong networker & relationship builder
- You are a strong team player who can manage multiple stakeholders
- You are highly goal driven and work well in fast paced environments
Go2 was founded in 2016 with the goal of connecting a global workforce in a way that inspires, nurtures, and accelerates the development of all parties involved. As a young company, we were exposed to the inequities of the market - most notably, the glaring disparity between talent and opportunity. Harnessing the power of people and technology, we were able to conduct business operations globally by tapping the stream of highly skilled workforce in the Philippines. At present, the Go2 team has expanded to Argentina and El Salvador. Our culture-first approach has had tremendous success in retaining clients with our world-class customer support, appointment setting and back office and administrative core service offerings. We make use of progressive and cutting-edge technologies that provide us data and insights on how our users work and what best ways to improve our services. To date, we have over 40 active customers and close to 300 team members worldwide with our current service offering - and we are exponentially growing. Go2 is at the forefront of a global shift from the traditional employment model. We believe that strong startup growth, combined with a shortage of labor with the skills needed to compete in the digital economy, will encourage companies to embrace new talent sources worldwide.
