Customer Support Executive
- Excellent communication skills in English and Hindi. Knowledge of additional languages would be an added advantage.
- Key Accountabilities & Deliverables Interact with customers through Calls (Voice Process)
- Understand the customer's query and identify the customer's need and give the best resolution to the customer.
- Recommend potential products or services to customers by analyzing customer needs.
Maintain relationships with customers by providing support, information, and guidance and providing them with 100 PERCENT satisfaction on the product they purchase.
Focus on the quality of work and documentation of the action as well. Be a team player and maintain team spirit, positive energy at work.
Eligibility Criteria:
- Willing to work 6 days a week
- Willing to work in an early-stage startup and build everything from scratch
- Relocatable/Working out of Gurgaon
- 3 to 8 years of Direct Sales work ex (Preferably in a b2c Startup)
- Past entrepreneurial experience is highly valued
Roles and Responsibilities/ Mission Statement:
- The BDM will be a custodian for revenue generation in the team
- Meet revenue numbers through team and individual targets
- Deep understanding of Sales, and be able to build the right plans from concept to
execution.
- To deliver 2.5 Crore revenue by selling PlanetSpark live online classes (~ 1000
enrollments) over calendar year 2020 (Jan- 20 to Dec- 20) and to set up a high
performing b2c sales team
Outcomes Expected:
- Deliver 2.5Crore revenue from Jan to Dec - 2021
Q1: 25L, Q2: 50L, Q3: 75L & Q4: 1Cr
- Generate 1000 enrollments for PlanetSpark Live Online Classes with average
ticket size as 25k per enrollment
- Distribute targets within team & be accountable for month on month / quarter on
quarter target achievement
- Set up & Lead a team of 10 b2c sales executives (counsellors) across Gurgaon
- Train & Lead 10 freshly hired campus graduates and convert them into a high
performing & winning b2c sales team
- Individually contribute towards target achievement through individual b2c sales
- Motivate, Lead & work with the team to achieve the revenue targets
What are the behavioral attributes that we are looking for?
- A keen desire to drive the Business Development/Sales for a fast-growing
seed-funded early-stage startup
- An apparent Founder's mindset i.e. A mindset where the person can own up Business
Development/Sales and shape it independently like a Founder
