The opportunity
As an associate process manager, you will be a part of the Work Flow Management team, which is responsible for coordinating the flow of work coming into the editing department, working with your client servicing team to meet customer requirements and being the first point of contact for editors working across the globe.
Responsibilities
Collaborate with the editing, client servicing, and customer care teams to understand and deliver against client requirements
Coordinate with and answer queries from in-house and freelance editors across the globe in a timely and professional manner
Cultivating solid relationships with editor through providing a great personal and professional environment
Interacting with editors through email communications, chat or phone calls if needed
Having an in-depth knowledge of all processes within the company
Allocate work to the editor in compliance to client requirements
Experience and skills required
Open to Fresher applicants.
Fluent English communication and good email-writing skills with attention to grammar, empathy, and internal processes
Excellent organizational and time management skills with the ability to multitask
Maintaining a positive frame while dealing with high pressure situations
Basic knowledge in Word and Excel
Working Shifts: Five day working week with two-week offs. Rotational shifts: 6 to 12 mid-night process.
Learn about Our Culture
CACTUS is a culture-driven company powered by its people, their passion, and their inspiration. All Cactizens live by the culture and values that define us.
We value people for their talent, personality, competency, and the ability to learn and grow. We create a work environment that allows people to thrive and show their best performance. We believe in meritocracy.
We take pride in our diversity. We strive to embrace diverse voices and create an inclusive workplace.
We encourage all Cactizens to talk openly about their ideas and opinions and provide feedback to anyone who is a part of CACTUS, regardless of designation, experience, or seniority. We also encourage them to place their trust and be open to differences in opinions and feedback.
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